FAQ
Welcome
Whether you're brand new to Felvargs or a seasoned adventurer, we've gathered answers to the most common questions to help guide you. Use the search bar or browse by category to quickly find what you're looking for. Still need help? Our team is always happy to assist!
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Categories
General
General questions that involve gameplay and questions that do not fall into a specific category.
Design
All questions related to designs, genotypes, and the visual aspects of Felvargs.
Breeding
Questions involving official breedings, slots, and anything tied to the breeding process.
Accounts
Covers account-related questions such as creation, login issues, and account limitations.
Community
Frequently asked questions about social and community features, etiquette, and interactions.
Technical Issues
Debug-related questions involving accounts, designs, official files, and site resources.
Support | Help
Still need help? That's okay. Send us a howl or join our Discord Server.
General
Design
Breeding
Accounts
Community
Technical Issues
How many Felvargs can I include in a single activity image?
That depends on the activity in question. We suggest reading the Activity Hub for a more definitive answer.
Can I upload my Felvarg on other websites?
Yes! You're welcome to upload your Felvarg as a character on outside websites provided it's not a website created to trade characters. Felvargs cannot be traded in any setting but our website officially. To avoid confusion we suggest airing on the side of caution when uploading to other sites.
Where do I buy items for my Felvargs?
Items can be purchased in The Village Market provided you're logged in.
How do I use reputation scrolls?
A scroll is the item you will need to unlock the ability to complete an incomplete clan task. Read more about reputations.
What's the difference between Activities, Seasonal Activities, and Reoccurring Activities?
Activities can be completed daily and have no unique settings to participate. Seasonal activities are only available during specific months, and reoccurring activities are available monthly with limitations on how many times you can particiapte.
When does X event end?
All event deadlines run on Eastern Standard Time (EST). Unless stated otherwise, events close at 11:59 PM EST on the posted deadline date. You can see the time live on our front page.
What does X item do?
Wikivargs has the answers you're looking for.
What tack applies to what?
Wikivargs has the answers you're looking for. Each tack item will list what activities it effects.
How do I buy things from the Village Market?
To purchase items from The Village Market, all you need to do is navigate to the shop you're trying to purchase something from and click purchase.
How do I get my own Felvarg?
If it's your first Felvarg you should head over to The Adoption Center where you can claim your very first Felvarg for free. Designed by one of our core artists.
Will I lose my Felvarg if I'm inactive?
Nope! Felvargs has no activity requirements. Your Felvargs will remain yours permanently unless you trade or give them away.
How do I open a bank account and view my items?
Do Felvargs age and die?
Felvargs can die from illness or even injury, but they are eternal in a sense that they will not die from old age.
I want to create my own pack, but how?
You will need a pack deed. You can purchase one from The Village Market.
What are the submission limits for activities?
For traditional activities you may submit a total of 5 entries each and every day. Limitations reset at midnight IST (Island Standard Time)
What is a bank account (Village Cache) and what is it used for?
Your cache is your personal bank, it stores and holds all of your items and currencies.
When I leave Felvargs, can I make my Felvarg a normal OC?
Yes, you can repurpose your Felvarg as a normal OC -- but you cannot use the name Felvarg or any official import artwork when doing so.
Can a Felvarg get sick? What are common health problems?
Yes -- Felvargs can get sick or injured. While there's no official list of illnesses, characters may experience things like blindness, missing limbs, or general health conditions based on story or design.
What are the age milestones for Felvargs?
Learn more by reading our Species Hub.
What benefits do packs have?
Packs give a large array of bonuses including exp boosts, bolstered breeding odds and even activity bonuses. You can read more on our Pack Guide.
How do I earn Felcredits?
Felcredits can be earned by playing our game. Doing activities, events, quest, beasthunt and selling things from your cache can earn you Felcredits to name a few.
Can I do simplified, pixel, or palette art for activities or PoCs?
Yes -- simplified or stylized artwork (pixel, palette, etc.) is allowed as long as it meets all listed activity requirements.
What animals are available as prey in Tracking?
There are many prey in our game including: Fox, Raccoon, Possum, Rabbit, Sheep, Ram, Goat, Coyote, Deer, Badger, Wolves, Birds of Prey, Skunk, Squirrel, Beaver, Bear, Bison, Elk, Caribou, Moose, Crocodile, Mountain Lion, Big Cats
Are there livestock animals in Ulfrheim? Can Felvargs domesticate them?
Yes, livestock exists in our game. Felvargs are fully capable of raising and caring for these animals, especially after their time among humans.
Are there starter Felvargs I can use while I wait for my own?
No, unfortunately not. You will need your own Felvarg to participate and earn rewards.
Where can I find the master list of all uploaded Felvargs?
You can search for any Felvarg in our game by using our many search engines. The most common method is to search from our front page.
How do I purchase relics?
You can buy relics from the groups Emporium.
Where can I get free emblems?
The Emporium often has free emblems players can claim. Be sure to follow along in our announcements on discord or check back frequently to see if there are any waiting to be claimed.
Is there somewhere I can view all of the genotypes I own or trade them?
Yes, your genotypes are tracked and logged on your own personal profile page. Here you can transfer ownership of a genotype and view any and all genotypes you currently own.
Is there somewhere I can read more about official locations?
Yes. You can read more about Ulfhreim, Jormungandr and Helvalla in their respective Location Database.
Do I need two soulmate traits to pair two Felvargs together?
No, a singular trait will pair two Felvargs together. If you have two Felvargs that have soulmate already applied (genetically) they may pair freely without the physical trait present.
Can I supply an item to an alpha for Sacred Offering if that item is in my BoA cache?
Yes.
Is there a level requirement for Quest, Storybook, or Beast Hunt?
No -- All players can partake in these activities regardless of level.
What do I have to do to get rewards for activities I completed and submitted?
Sit back and relax. You can check the state of your activity submission on your activity submission tracker. The tracker will alert you if your entry is being processed and what stage you entry is currently at.
Is there any specific order I need to do reputations in, and do I need to be a specific level to participate?
No, any Felvarg may participate in reputations.
I failed my activity, is there anything I can do to stop failing in the future?
There are various items than can ensure your Felvarg never fails activities. One of the most common ones is an Amulet of the Queen, which can be purchased in the Village Market for felcredits. Browse Wikivarg to learn about more items that can help you succeed.
How often does Emporium restock?
Emporium tends to rotate and restock its shelves every few weeks/once every other month. There is no set time frame but it does happen periodically. Be sure to watch announcements for when a restock happens.
I have a Rune of Fertility, do I have to supply anything else alongside it to complete my passage of courtship and get gold?
No -- All you need is the Rune of Fertility. Nothing else is required if you have one present.
Can I have my Felvargs in different packs?
Yes, every Felvarg you own can be in a different pack if that is what you prefer. Packs are Felvarg based, not account based.
Can I complete seasonal hierarchy update prompts out of season?
No -- Seasonal prompts when present must be completed before the month comes to a close.
For my passage of courtship how many entries do I need to complete?
You will need to complete one entry from each category. The Beginning and Internal Instinct. You will need to provide both completions at the same time to complete you Felvargs passage of courtship trials.
Where do I go to submit items to a genotype in my genotype stash?
Items are applied to a genotype you own by selecting edit on the genotype in your stash that you wish to make changes to. Your genotype stash is visible on your personal profile page.
Can I apply additional items to a genotype that has pending items being applied already?
No, until the first request you make is complete you will need to wait to request further edits to your genotype.
Can I add items to more than one genotype at a time in my genotype stash?
Yes, you may submit as many item applications to as many genotypes in your stash as you desire.
Can I make changes to a genotype in my genotype stash while the genotype is pending applications?
No, while your genotype has items pending to be applied it will be frozen until the necessary changes you've requested are complete.
If I apply an item from my BoA cache onto a genotype in my stash that is not BoA, will the genotype now be BoA?
No. Revealing genotypes from an item that gives you a genotype will result in the genotype being BoA. Applying items from your BoA cache to a genotype will not make the genotype in question BoA.
Is it against the rules for someone to send me a genotype to apply items from my BoA cache, where I then send the genotype back after?
Yes. This is a bannishable offense by group standards and is considered evading the bind on account rulesets.
Can I discard a genotype I have in my genotype stash, but no longer wish to own?
Yes, you can discord a genotype in your stash by clicking edit then selecting 'Drop Off Genotype'. Every genotype you drop off will award your account 300 Felcredits. The Felcredits will be deposited in your cache when you confirm the drop off.
Is there a limit to how many genotypes I can drop off in my genotype stash?
No, you can drop off as many genotypes in your stash as you'd like. Be mindful this action is irreversible and our admin team cannot reverse any dropped off genotypes once discarded.
Do I submit each Felvarg individually in the submission dashboard? Even if they're all mine?
Yes, you only submit Felvargs owned by you, and each one should be submitted separately. This is so that all Felvargs and players can submit freely when their Felvarg is ready for rewards. Entries are no longer force rolled at the same time.
Do I have to declare all Felvargs in the activity entry I submit in the submission dashboard?
Yes, failure to do so will have your entry sent back to corrections. This is imperative as it takes the Felvargs present into consideration, and what items they might have that benefit your Felvargs. It also helps us to negate double dipping for rewards when Felvargs claiming static EXP are present.
How do I get my Felvarg designed?
If you're designing a Felvarg, it means you've received a Genotype! Your genotype holds the blueprint of your Felvarg's appearance. This means you will need The Design Guide to help guide you. You will want to start with downloading the correct build and coat of your Felvarg, then let your genotype guide you based on what details it holds.
Is there a place where I can ask for help with my design or approval?
Yes! You can ask questions in the monthly Design Approvals journal. Look for the designated help thread where Design Nook admins are available to assist you.
Can I redesign my Felvarg if I don't like the design anymore?
Yes, by purchasing a Makeover Kit from The Village Market. Be mindful this action cannot be reversed.
What are reference sheets and what are their rules?
Reference sheets are optional, player-made images that show your Felvarg from both sides -- especially the side hidden in the official import. They're useful for clarity in roleplay and design interpretation.
Can someone else design my geno?
Yes! You're welcome to commission or trade with another player to design your genotype, there are many skilled designers in our game.
Do I need a reference sheet to participate in group activities?
No. Reference sheets are optional. As long as your Felvarg has an official import, you can participate in any activity without needing a personal reference.
Can I create accessories for my Felvarg?
Yes -- accessories can be added using what is called an accessory. Using one will allow you to add official tack, or visual flair to your official import.
Can I update my Felvarg's design after it's uploaded?
Yes, using a touch up kit you can soft adjust marking edges. For free players may change the flesh, eye color and various other minor things such as lineart color. After upload players can also upload add things like cloaks which would allow them to add a physical mutation.
What is the difference between a Geno and a Designed Felvarg?
A genotype is an array of words and genetic letters, it's not yet an uploaded Felvarg but acts like a Character Creation allowance. Uploaded Felvargs are designed and official, and can participate in our game.
Can genetic tails be altered by other cosmetic items?
No -- Genetic tails are exactly that, genetic, and because of that they must remain true to their genetic visuals. By cosmetic items we are referring to items like Pip's Lengthy Blessing, or Curled Tail. Accessories, paints and items alike can still be used.
Are there items I can use to change markings or the base of a genotype I own?
Yes, we suggest looking in Wikivargs for guidance. Click on the keytag 'Genotype' to see what items effect genotypes.
I have a Felvarg in my lineage with a genetic feature, can I use it?
Yes. Provided the correct hereditary Felvarg is present you may use their genetic quirk both on an uploaded Felvarg and/or genotype.
What is the difference between hue/color, value, saturation, and desaturation?
What does relevant to the base coat mean?
This means that colors should be relatively close together in when it comes to hue, saturation, and value. So, for example; If a Felvarg has a black base coat, giving them a saturated light brown overlay marking may not be acceptable as it is not relevant to the base coat's color.
Can my base coat have a gradient?
Yes, the base coat of a Felvarg may have a subtle gradient. The gradient must come from the base coat swatches that are provided. If a gradient is too harsh you may be sent to corrections. Be mindful your nuance should be a single solid marking and color and be present on the open portion of the Felvargs body. Avoid placing it on the legs or face so you do not risk your gradient appearing like official markings. Stray away from breaking your gradient up into various small patches and keep the subtle gradient fluidly solid throughout.
Can markings be the same color?
Markings can be the same color, but be aware that if it is hard or impossible to tell markings apart from each other, you may get hit for corrections. This is most common with markings that share a very similar range being the same color. Markings should be identifiable at first glance. Likewise, the base coat of your Felvarg should be easily identifiable at a glance. If your Felvarg appears to be a different base coat color because it's obscured almost entirely by markings, then this can warrant a correction.
Where can I get a physical mutation? Can I change the physical mutation to match the coat type?
Physical mutations can be obtained by breeding parents who already have a physical mutation genetically, or you may apply it to an already uploaded or unused genotype using a Cloak of Shadows. You may match a physical mutation to its coat type, and each coat type has a file we provide for every single physical mutation that is genetically possible.
What defines something as being "hard edge" and "soft edge"?
A hard edge is a brush that is very solid and sharp. It has little to no soft edge or ghosting. A soft edge, on the other hand, has blurring so that it "blends" or creates a "gradient" of sorts to the edge of a marking.
Do the colors have a rarity system?
They do, yes. As a general rule of thumb Silver and Cream are common, Brown is uncommon, and Black is rare. Unfortunately the rarity also varies based on modifiers which increase the rarity of each color respectively. Molten, dilute, ashen, frost, helix, hereditary colors, and specialty colors for example.
Can I make a marking look like a different marking?
No. Markings should not mimic/replicate another marking. If it looks like tears, for example, but it is actually splash, then the Felvarg might be sent to corrections. Markings such as accents and maned are more lenient as they share a very similar range and behave similarly to one another.
Do I only need to use the base swatch for marking colors?
No! Only the base coat needs to be used as a color that comes directly from the swatch, unless stated otherwise.
Do I need an eye mutation for XY or Z?
Most likely, yes. Any change to the eye, such as making the pupil any color than black or making a strong two-toned hue, will require an eye mutation. There are a few items that effect eyes and we suggest reading about them in our official design guide for more direction.
How many accessories would it take to do XY or Z?
Most likely 1 accessory. If you are applying multiple items at once, lets say an earring and a cloak, then you would need one accessory to cover it. However, if you were applying earrings, a cloak, and docking a Felvarg's tail, then you would need two since ear cropping/tail docking requires its own accessory.
If my Felvarg is inbred and has the blindness penalty, do I need an eye mutation to make their eyes appear to be blind?
No -- The blindness penalty itself covers this, so you do not need an eye mutation kit to make them appear to be blind.
What color can my lineart be?
Lineart color should always respect what it is touching. It should be visible at a glance and the entirety of it should be present on every design.
Can I add a watermark to my Felvarg's import?
The Nook does not allow any edits to the background of a Felvarg what so ever, which includes simple text watermarks. Watermarks however are allowed, so long as they appear in a corner and the watermark in question is a logo of sorts. The logo should be personalized to you, and we request that you do not use your username in it unless it is a handle that you would use on platforms other than dA as well. Be sure to lower the transparency.
I have a question about a correction I received, what can I do to seek clarity?
Please submit a ticket either on our website or in our Discord server to be connected to an official nook administrator. We are eager to help you with the patience you as the owner of the genotype or design creator deserves. Our design guide is intricate and we enjoy genetics here at felvargs.com. Corrections are an opportunity for you to understand our guide better, and sharpen your design skills. Be calm, and be kind, we're here to help you not hurt you.
I want to customize more than one physical mutation, do I need an accessory for each edit?
Yes, custom lines will require an accessory each in order to be customized. This means if you want a custom mohawk AND custom curled tail you will need a total of two accessories to achieve that.
I have an eye mutation applied but I want to completely change it, now what?
Simply apply another one to overwrite the current eye mutation kit you have applied.
I have a legendary modifier (Tainted, Sunkissed, Moonkissed, or Blessed) on my genotype, can I have their swatches effect a marking effected by the base coat color without also effecting the base coat?
No, regardless of what swatch your base coat derives from, markings that require you to also choose from the same base coat swatch must be honored.
I want to use 1 submissive ear, and not both, can I do this?
Yes you can break up submissive lines in any pattern provided you supply an accessory alongside it. This means you can choose to only use the ears, or tail, one of the ears and tail, or even one ear.
My genotype has a Felvarg in its lineage that has a hereditary effect, but it's not declared on the genotype. Does that mean I can't use it?
No -- If you have a Felvarg in your lineage with a hereditary quirk you may use it on your Felvarg regardless of if the quirk is displayed on your genotype permission or not. Simply state where the quirk is coming from when you submit your design to be judged.
Is putrefy genetic?
No -- Putrefy is not genetic and can only be supplied if obtained during breed week or by applying putrefy using an applicator.
Can hereditary base coat colors effect cross?
Yes.
What does a hereditary trait even mean?
Hereditary traits are visual quirks certain Felvargs supply to offspring when they are present in that Felvargs lineage.
Do I need Saga's Bloom to add flowers to my import?
No, Saga's Bloom actually adds flora, antlers, and foliage in the shape of growths from your Felvarg. While it can be used to add flowers, players can add flowers in their Felvargs fur with only accessories as well.
Can my halo be any color?
No, a traditional halo with no items supplied should be black in nature without layer settings visible.
My genotype permission says unknown x unknown as parents, what does this mean?
This often means your lineage will be supplied upon submission.
What can I apply to my custom crystal?
Frost, Molten, Ashen, or Dilute base coat modifiers, all Physical Mutations, and anything you could apply to your Felvarg after the point of upload.
Markings have a layering system?
Yes -- Certain markings show above and below other markings. It's important to understand which markings sit where in our layering system. You can see a comprehensive list at the bottom of our design guide.
Do I have to show every marking on my genotype?
Yes, all markings must be displayed somewhere on your design unless covered by a mutation or some other declared rule.
Where can I check the possible offspring of two Felvargs?
You can do test rolls using our official Breeding Roller. Just ensure the Felvargs are not related and populate the sire and dam in each field listed by typing their name into the geno box.
Can I trade a Felvarg that says it is bound to me?
No, Felvargs that are bound to you cannot be traded, gifted, or sold.
Can I sell my Felvarg?
Yes, provided it is not bound to you, you may sell your Felvarg freely. Be mindful Felvargs adopted from the adoption center cannot be sold, and if you purchased something from an official sale we ask players sell it for the price they paid to be fair and kind to our community.
Is there a limit to breeding each month or in general?
Yes, players can breed a total of 3 times each month (not including alpha pairings), and each Felvarg can only be bred as many times as breeding slots available. Be mindful your Felvarg must have their passage of courtship complete to breed.
Is there a specific wait time before I can breed?
After you complete your passage of courtship your Felvarg can breed freely provided they have the slots available to use. See 'Passage of Courtship'.
How do I get rid of an unwanted Felvarg?
You can gift, sell or even trade unwanted Felvargs. Despite if the Felvarg is bound to you or not, both uploaded or as a genotype players can drop their Felvarg off at the adoption center in exchange for Felcredits.
Can we lease other people's Felvargs?
No -- Felvargs does not allow character leasing. You may make private deals, but only the official owner can receive rewards. Group staff will not assign rewards to non-owners.
How do I get the best results in Passage of Courtship (PoC)?
See 'Passage of Courtship'.
Can I get an empty litter when breeding?
No, every single breeding will return at least 1 offspring, but additional items will always increase the return.
Do any gene combinations cause penalties? (e.g. Merle x Merle)
No -- there are currently no gene-based breeding penalties, with the exception of inbreeding, which may affect outcomes.
Can I cancel a breeding once it's been submitted?
Once a breeding has been submitted and rolled, it cannot be canceled.
What are "Slots" and how do they work in breeding?
Slots are permissions to breed with a specific Felvarg. Each Felvarg has a limited number of slots. To breed, both parties must provide valid, unused slots in their ownership or via permission. View the slots you have in your cache (Alpha Slots) or your profile (Player Granted Slots). Alternatively if your Felvarg has slots available to breed you may use those.
How do I know if two Felvargs are related?
Check using our Lineage Advisor.
Is it possible to get a coated Felvarg from breeding two standard coated Felvargs?
Yes.
Can Felvargs be co-owned?
Yes -- co-ownership is allowed, but please proceed with caution. Felvargs treats both accounts as equal owners, and we will not intervene in disputes or reverse decisions made by either party.
Can I gift my Felvarg to another member?
Yes -- Felvargs may be freely gifted, traded, or sold (where applicable).
Can I change my Felvarg's name after it's uploaded?
Yes -- You may change your Felvargs name in 'Manage Felvargs', alongside an array of other actions.
Can I have multiple accounts?
No -- It is against our rules to create more than one account and if a player is caught doing so they will be suspended or banished.
If I've been banished is there a way to undo it?
No -- Once banished an account will not be eligible for appeal.
I can't remember my password?
It's time to submit a ticket.
How do I create a Felvargs account?
Visit our Account Creation page and follow the steps. Once submitted, our staff will review and approve your account manually.
Can I change the email tied to my account?
Yes, you may do so in your settings. To navigate to settings click the four squares on the top right menu.
Can I share my account with someone else?
No, Felvargs accounts are meant for individual use only. Sharing an account may result in disciplinary action or revoked access.
Can I delete my account?
If you wish to permanently delete your account, please reach out to the team via note or support ticket. Deletion is irreversible.
Can someone else manage my account temporarily?
No, we do not allow account proxies or temporary managers. Only the original account holder should log in and use the account.
What happens if my account becomes inactive?
Nothing will happen to your Felvargs or data. We do not purge inactive accounts or remove characters due to inactivity.
Someone or somefel is bothering me, what can I do?
We suggest freezing fire and contacting our support team immediately. We here at Felvargs take bullying and harassment very seriously. Let us help you navigate it. Equally you can block the player.
Can I draw and submit Alternate Universe (AU) versions of my Felvarg?
Yes! AU artwork is welcome. Be mindful it will not qualify for rewards however depending on the setting and if it is a possible setting in our universe. It can however be used for static experience all the same.
How many times can I cycle advertisements?
You may bump your advertisement thread once every 24 hours. Repeated early bumps may result in a temporary posting restriction or a global server timeout.
Is NSFW artwork allowed in the group?
Yes -- NSFW/Gore is allowed but should be spoiler-ed and shared in a way that warns users what they will see if they should unspoil. Inappropriate or otherwise suggestive content is not welcome in a public setting to respect other members and will be removed. When in doubt, leave it out.
Can my Felvarg be any sexuality? What is the lore's stance?
Absolutely. Your Felvarg may be any sexuality. The lore of Felvargs is inclusive and does not restrict player expression in this regard.
Can I sell in-game items to other players?
Yes -- item sales are allowed between members at your own risk. Felvargs staff will not moderate third-party sales or disputes involving item transactions.
Can I collaborate on entries that return rewards?
Yes! Collaboration is allowed (and encouraged!) for most group activities, unless stated otherwise in the activity's rules.
Can I commission others to draw group activities, PoCs, etc.?
Yes -- you're welcome to commission artists to draw any group-approved content, including activities, Passage of Courtship entries, and more.
Can I include other ARPG species in my images?
Yes -- but only for activity entries. For things like PoCs, Events, Quests, or Hierarchy updates, only Felvargs should appear.
Can Felvargs be any gender?
Yes -- Felvargs may be of any gender identity. The world of Felvargs is inclusive and allows full freedom of expression.
Can I include my Felvarg in stories that don't follow lore?
Yes -- Felvargs can absolutely exist outside the official lore for your own personal stories, AUs, or roleplay.
Can I use other people's Felvargs in my entries?
Yes -- but only with permission from the owner. Be sure to credit them properly and follow any terms they set for their character's use.
Can I post Felvargs content on other platforms?
Absolutely. You may share your Felvargs art, stories, and profiles on other platforms -- just be sure to credit the website and link back to us in some way.
Are there official rules for roleplaying?
There are no strict rules for roleplay outside official prompts. You're free to write and develop your Felvargs however you'd like -- just keep it respectful, lore-friendly if submitting to group folders, and properly tagged if mature.
Can I use my Felvarg in another ARPG?
You're free to use your Felvarg for other creative projects or ARPGs, provided respectful credits and copyrights are supplied.
Can Felvargs form romantic bonds or families?
Absolutely! Players are welcome to build families, relationships, and full storylines for their Felvargs. These bonds don't affect gameplay directly but are great for lore and roleplay. Your official import database page will allow you to expand on interactions your Felvarg has had, and equally their relations, history, personality, soulmate, and lore.
I found an error on my request. What do I do?
Please submit a ticket on our website, or in our Discord server. We'll be happy to help resolve the issue!
What happens if I accidentally use the wrong item?
If you've used an item in error, please contact the group immediately. There may be something we can do for you depending on the situation.
Is there somewhere I can see where items are used or logs I can view?
Yes. You can view logs in your cache, and in manage felvargs accordingly.
Can I discard items in my cache?
No, but you can sell them for felcredits or similar.
What happens if I accidentally submit the same entry twice?
If you submit a duplicate entry by mistake, it's important that you send us a ticket right away. This helps prevent your account from being flagged for double-dipping, which is a bannable offense if done maliciously.
An official resource or file is not working correctly for me, what can I do?
Open a ticket with us so we can help you identify why the file is not working for you. One of our team members that are familiar with your OS or the art program you are using can assist you.
I submitted a ticket now what?
Please be patient and periodically check your email for a response from our support team. Be sure to check spam!